Customer Journey Orchestration, Built for Real Time

evamX orchestrates AI-powered, end-to-end customer journeys across channels, moments and decisions, reacting instantly to behavior, context and intent.

  • End-to-end journey orchestration

  • Real-time event-driven execution
  • AI-driven context based decisioning
  • Seamless cross-channel coordination

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    From journeys on paper to journeys in motion.

    Visual Journey Builder

    Visual Journey Builder

    Design journeys visually with full control over logic, timing, and outcomes no fragmented flows, no manual workarounds.

    Real-Time Event Orchestration

    Real-Time Event Orchestration

    Journeys react instantly to customer behavior and system events, not hours later.

    Cross-Channel Coordination

    Cross-Channel Coordination

    Every step is aligned across channels, teams, and systems.

    Real-time orchestration, enterprise-ready.

    Banking

    Banking

    Lifecycle Journey Orchestration

    Guide customers from onboarding to activation to cross-sell with coordinated journeys.

    Telecom

    Telecom

    Event-Driven Engagement Journeys

    React instantly to usage, QoE, and churn signals.

    Retail & E-Commerce

    Retail & E-Commerce

    Conversion & Loyalty Journeys

    Keep customers moving from browse to purchase to loyalty.

    Aviation

    Aviation

    Service & Disruption Journeys

    Orchestrate calm, consistent journeys during high-pressure moments.

    Everything you need to run journeys in real time.

    Build with confidence, govern at scale and optimize continuously with visibility across every step.

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    Event-Driven Journey Engine

    evamX triggers journeys from live behavioral, transactional and system events, allowing journeys to branch, pause, accelerate or interrupt in real time based on customer behavior and context.

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    Decisioning & Governance

    Journey execution is governed by eligibility, suppression, and priority rules, with built-in frequency capping to ensure compliant, controlled, and customer-friendly orchestration at scale.

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    Omnichannel Execution

    Coordinate journeys across push, SMS, email, in-app, web, call center and inbound touchpoints, ensuring consistent and optimized execution.

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    Monitoring & Optimization

    Journey-level analytics provide visibility into performance and step-by-step drop-offs, enabling teams to test, simulate and continuously improve outcomes.

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    AI-Assisted Journey Optimization

    Evo supports marketers throughout orchestration, helping them build faster, understand journeys better and make optimized decisions.

    Real-life examples of real-time marketing excellence

    • 4× faster. 10× smarter. 100% real-time Moldcell now turns every customer signal into the right action with Evam./resources/success-story/how-moldcell-runs-real-time-marketing-with-evam
      4× faster. 10× smarter. 100% real-time Moldcell now turns every customer signal into the right action with Evam.
      August 22, 2025
      4× faster. 10× smarter. 100% real-time Moldcell now turns every customer signal into the right action with Evam.
    • 20% AOV growth by converting intent into action with real-time journeys./resources/success-story/how-lcw-is-boosting-conversions-with-evams-real-time-engagement
      20% AOV growth by converting intent into action with real-time journeys.
      July 9, 2025
      20% AOV growth by converting intent into action with real-time journeys.
    • 77% cost reduction and 2x conversion rates by shifting from manual campaigns to real-time, automated journeys./resources/success-story/how-tbi-bank-doubled-conversions-with-real-time-engagement
      77% cost reduction and 2x conversion rates by shifting from manual campaigns to real-time, automated journeys.
      Apr 3, 2025
      77% cost reduction and 2x conversion rates by shifting from manual campaigns to real-time, automated journeys.
    • +150% upsell. −50% call center traffic. Real-time engagement at scale./resources/success-story/evam-x-bank-abb-upsell-growth-success-story
      +150% upsell. −50% call center traffic. Real-time engagement at scale.
      Jan 27, 2025
      +150% upsell. −50% call center traffic. Real-time engagement at scale.
    • Kapital Bank turned real-time data into +16% deposit growth with 96 active journeys./resources/success-story/kapital-bank-turned-data-into-growth
      Kapital Bank turned real-time data into +16% deposit growth with 96 active journeys.
      Dec 20, 2024
      Kapital Bank turned real-time data into +16% deposit growth with 96 active journeys.
    • 500+ real-time triggers and 20+ partner campaigns turning telecom data into scalable, revenue-generating marketing/resources/success-story/jazz
      500+ real-time triggers and 20+ partner campaigns turning telecom data into scalable, revenue-generating marketing
      August 29, 2024
      500+ real-time triggers and 20+ partner campaigns turning telecom data into scalable, revenue-generating marketing
    • 6x higher conversion rates with real-time, event-driven customer journeys/resources/success-story/home-credit-bank-kazakhstan
      6x higher conversion rates with real-time, event-driven customer journeys
      October 3, 2023
      6x higher conversion rates with real-time, event-driven customer journeys
    • Delivering real-time, hyper-personalized journeys in just 6 weeks/resources/success-story/garanti-bbva
      Delivering real-time, hyper-personalized journeys in just 6 weeks
      June 5, 2023
      Delivering real-time, hyper-personalized journeys in just 6 weeks
    • Doubling offer acceptance with real-time, personalized journeys across 200+ scenarios./resources/success-story/turkcell
      Doubling offer acceptance with real-time, personalized journeys across 200+ scenarios.
      October 5, 2022
      Doubling offer acceptance with real-time, personalized journeys across 200+ scenarios.
    • 40% higher renewal rates with real-time, personalized customer journeys/resources/success-story/sigortamnet
      40% higher renewal rates with real-time, personalized customer journeys
      September 8, 2022
      40% higher renewal rates with real-time, personalized customer journeys