Telecommunication
Be the winner of top level, data-led customer interactions
From personalized financial guidance to fraud protection, guide your customers through critical financial decisions with confidence. Deliver hyper-personalized, instant and secure interactions that build trust, foster loyalty, and create deeper relationships.
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Are you ready to keep up? Digital natives have redefined customer expectations
Turn every touchpoint into a moment that resonates, giving customers that seamless digital-native experience they expect from start to finish.
Process real-time streaming data
Capture and process data instantly as it flows through each of your online and offline networks. Stay a step ahead by understanding customer actions in real time, empowering you to react with precision at every moment.
Easily design and manage customer journeys
Craft seamless, end-to-end customer journeys that keep users engaged from their first interaction to their next upgrade. Effortlessly manage journeys that grow with your customers, adapting in real time to meet their needs.
Conduct real-time inbound and outbound marketing campaigns
Engage your customers on their preferred channels, instantly. Launch data-driven campaigns that reach your audience at the right time, maximizing impact and ensuring a memorable experience across every interaction.
Collect real-time customer feedback
Listen to your customers right when it matters most. Capture feedback instantly by sending surveys after key interactions and continuously improve experiences, giving you the insights needed to fine-tune each connection and boost satisfaction.
Deliver excellence by embracing a holistic CX approach
Stay ahead in the competitive telecom landscape by unlocking the full potential of your telecom data and turning it into an opportunity for growth.
Turn customer retention into your competitive edge
Minimize churn and turn loyalty into a key strategic advantage by anticipating your customers' expectations and engaging them at the exact time of need with personalized, contextual interactions.
Expand revenue opportunities with data-driven insights
Reach your customers beyond the basics with intelligent cross-sell and up-sell offers before they even realize they need it. Unlock more value from every interaction and increasing both relevance and sales.
Drive satisfaction and NPS by being there for your customers
Make your brand one customers trust and recommend by meeting their needs every step of the way. Raise your NPS by turning each interaction into a memorable, customer-centric experience.
Achieve efficiency without compromising quality
Optimize resources with automated, real-time marketing workflows and reduce dependency on IT with eqasy-to-use interfaces. Empower your team to run complex campaigns efficiently and cost-effectively.
Connect. Engage. Convert.
Connect with your customers at every step of their journey, delivering the right message at the right time and boost loyalty.
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The most powerful real-time event stream processing engine
Apply your business logic to our actor-based journey orchestration engine and trigger instant actions based on mass amounts of customer data to catch the right business moments.
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Self-service data monitization platform
Monetize your data responsibly and enable partners to craft personalized, contextual engagements that drive meaningful results in real-time.
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Get real business results
1.8
billion
events per day
200
running
complex real-time marketing & CX scenarios
100+
running
automated personalization strategies
2x
mobile consumers
next best offer acceptance rate
6xincrease inconversion rates36%increase inactivitaion of inactive customers20source channelsintegrated1 Millioneventsprocessed daily
30M+
Monthly Communications
1.5M+
Unique Customers Reached
50%
Reduction in call volume
150%
Increase in Credit Card Limits
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