Customer Feedback

Discover and act on customers’
next-best-emotion

Customers are a huge part of your business. Gather immediate feedback after key customer transactions, gain valuable insights, and act on them to win their hearts.

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Easy, versatile survey creation

With the Customer Feedback module in the evamX real-time marketing hub, you can design surveys that are simple to create and enjoyable
for your audience to complete. Leverage a variety of question types to make interactions both engaging and effective.

Scoring for quick feedback
Radio buttons for clear choices
Emoji responses for a touch of emotion
Star ratings to express satisfaction levels
Open-ended questions to let your customers share their thoughts

Put customers at the center

Effortlessly blend online, offline, inbound, and outbound channels for campaigns that feel personalized and relevant
— all powered by hybrid, data-driven marketing for real-time results.

Generate unique links that are fully trackable ensuring each customer response is identified and measured.

Send real-time surveys with customer-specific links across multiple channels, enabling you to gain valuable feedback whenever needed.

Make your engagement meaningful by acting on personalized insights derived from individual feedback responses.

Transform feedback into strategic change

Track response counts, analyze actor-specific scenarios, and derive breakthrough insights to drive real change with confidence.

Total Response Count

Monitor participation to understand
customer outreach effectiveness.

Insightful Analysis

Break down survey data to generate
actionable insights.

Journey-Linked Metrics

Track the outcomes of each survey based
on defined scenarios.

Actor-Based Reporting

View customer feedback on an individual
level for personalized improvements.

Simple Response Evaluation

Make sense of responses effortlessly to
identify opportunities.

Discover the other modules to get the full power of evamX

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Journey Designer
Curate immense customer journeys with confidence
Compose resonating customer journeys with drag-n-drop simplicity, and empower customers to get things done.
LEARN MORE
Digital Engagement
Be incredibly customer-centric
Design hyper-contextual marketing messages and hyper-personalized customer engagements, powered by gen-AI.
LEARN MORE
Insight Tracker
Measure the difference you made
Use visualized data to learn from the campaign results and enhance your strategy with data-driven decisions.
LEARN MORE

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Get real business results

1.8
billion
events per day
200
running
complex real-time marketing & CX scenarios
100+
running
automated personalization strategies
2x
mobile consumers
next best offer acceptance rate
6x
increase inconversion rates
36%
increase inactivitaion of inactive customers
20
source channelsintegrated
1 Million
eventsprocessed daily

Customer Feedback

Discover and act on customers’ next-best-emotion

Easy, versatile survey creation

Put customers at the center

Transform feedback into strategic change

Total Response Count

Insightful Analysis

Journey-Linked Metrics

Actor-Based Reporting

Simple Response Evaluation

Discover the other modules to get the full power of evamX

Journey Designer

Curate immense customer journeys with confidence

Digital Engagement

Be incredibly customer-centric

Insight Tracker

Measure the difference you made

Get real business results

Join the Evam Community

Discover and act on customers’
next-best-emotion