Customer Feedback | Evam

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No use case is complicated when you have the right tools to boost customer experience. Get in touch to discover how Evam can help you achieve success.

No more worrying about ROI

<ul>
<li>Scoring for quick feedback</li>
<li>Radio buttons for clear choices</li>
<li>Emoji responses for a touch of emotion</li>
<li>Star ratings to express satisfaction levels</li>
<li>Open-ended questions to let your customers share their thoughts</li>
</ul>

With the Customer Feedback module in the evamX real-time marketing hub, you can design surveys that are simple to create and enjoyable for your audience to complete. Leverage a variety of question types to make interactions both engaging and effective.

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Easy, versatile survey creation

Customers are a huge part of your business. Gather immediate feedback after key customer transactions, gain valuable insights, and act on them to win their hearts.

Discover and act on customers’ next-best-emotion

Customer Feedback

Design surveys that are not only simple to create but also enjoyable for your audience to answer. Click here for detailed information!

Effortlessly blend online, offline, inbound, and outbound channels for campaigns that feel personalized and relevant — all powered by hybrid, data-driven marketing for real-time results.

Put customers at the center

Generate unique links that are fully trackable ensuring each customer response is identified and measured.

Send real-time surveys with customer-specific links across multiple channels, enabling you to gain valuable feedback whenever needed.

Make your engagement meaningful by acting on personalized insights derived from individual feedback responses.

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Track response counts, analyze actor-specific scenarios, and derive breakthrough insights to drive real change with confidence.

Transform feedback into strategic change

Monitor participation to understand customer outreach effectiveness.

Total Response Count

Break down survey data to generate actionable insights.

Insightful Analysis

Track the outcomes of each survey based on defined scenarios.

Journey-Linked Metrics

View customer feedback on an individual level for personalized improvements.

Actor-Based Reporting

Make sense of responses effortlessly to identify opportunities.

Simple Response Evaluation

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Discover the other modules to get the full power of evamX

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Compose resonating customer journeys with drag-n-drop simplicity, and empower customers to get things done.

Curate immense customer journeys with confidence

Journey Designer

Design hyper-contextual marketing messages and hyper-personalized customer engagements, powered by gen-AI.

Be incredibly customer-centric

Digital Engagement

Use visualized data to learn from the campaign results and enhance your strategy with data-driven decisions.

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