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Custom Communication Templates
Create reusable SMS templates, define parameters, and use them seamlessly within journeys.
Journey Integration
Drag and drop SMS nodes into your journey for contextual, triggered communications.
Message Genius
AI-powered text assistant that suggests content, tone, and structure to maximize clarity and engagement.
Reporting & Tracking
Monitor delivery rates, response times, and conversion metrics in real time.
Use Cases by Sector
Banking
Transaction & Security Alerts
Keep customers informed in real time with instant SMS updates from one-time passwords and suspicious activity alerts to loan approval notifications. Build trust through timely, secure communication that drives action and confidence.
Telecom
Usage & Offer Notifications
Send personalized usage alerts, renewal reminders, and exclusive bundle offers at the perfect moment. SMS ensures high visibility and fast engagement, helping you reduce churn and boost add-on purchases.
Retail & E-Commerce
Order, Delivery & Loyalty Updates
Use SMS to confirm orders, share delivery status, or remind customers about expiring rewards. Real-time updates and limited-time offers keep your brand top-of-mind and drive repeat purchases.
Aviation & Airlines
Travel Updates & Upsell Opportunities
Deliver essential travel information like gate changes, flight delays, and check-in reminders instantly via SMS. Combine service with sales — upsell seat upgrades or add-ons in the same conversation.
How It Works
01. Define Template
Create a new SMS template under Engage → Communication → SMS with code, name, and parameters.
02. Set Parameters
Select language, sender, and message content with dynamic placeholders ({{ }}) for personalization.
03. Send or Integrate
Use directly from Engage or drag the Custom Communication node into a journey for automation.
Feature highlights
Custom Communication
Predefined templates created in Engage → Communication section for consistent, reusable messaging.
Personalization
Use placeholders for dynamic user data such as name, amount, or time.
Message Genius
AI assistant that refines tone, grammar, and clarity of your SMS content.
Test & Preview
Validate your message design and dynamic fields before sending live.
Real-Time Delivery
Deliver messages instantly through secure, high-speed gateways.
Analytics
Track sent, delivered, and failed messages — plus CTR and response rates.