Email

Define reusable email templates, personalize with parameters, and send at the perfect moment in your journeys. Message Genius helps you craft great content in seconds.

  • Design emails before or within journeys
  • Stay organized with smart categorization
  • Deliver with precision
  • Test and optimize every detail
Mobile Phone With Notifications

Trusted By

    Custom Communication Templates

    Custom Communication Templates

    Define reusable email templates with parameters and make them available to journeys.

    Journey Integration

    Journey Integration

    Use templates inside journeys for timely, contextual delivery.

    Message Genius

    Message Genius

    Craft compelling email content in seconds with AI that understands your tone, audience, and intent.

    Reporting

    Reporting

    Track sent, delivered, opens, clicks, and conversions.

    High‑Impact Use Cases

    Banking

    Banking

    Personalized Updates & Security Alerts

    Deliver real-time e-statements, instant login notifications, and smart limit updates that keep customers informed and protected.

    Telecom

    Telecom

    Usage Alerts & Renewal Reminders

    Notify customers when their plan is expiring or data is running low and prompt instant renewals or upgrades.

    Retail & E-Commerce

    Retail & E-Commerce

    Order Journeys & Exclusive Offers

    Send order confirmations, delivery status updates, and personalized product promotions that drive repeat purchases.

    Aviation & Airlines

    Aviation & Airlines

    Travel Updates & Loyalty Engagement

    Share booking confirmations, gate change alerts, and exclusive upgrade offers to enhance the travel experience at every step.

    How It Works

    Insight Tracker Mobile

    01. Define

    Start by creating a new email communication. Give it a clear name and short description so your teams can identify its purpose — whether it’s a welcome message, campaign announcement, or transactional alert.

    02. Configuration

    Choose email as your channel and tailor delivery details like sender info, timing, and fallback options. Keep your communications consistent and reliable across every customer touchpoint.

    03. Personalize

    Add smart parameters such as customer name, product, or offer — then let Message Genius craft ready-to-send content aligned with your tone and intent. Review, tweak, and launch with confidence.

    Feature highlights


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    Service Connection

    Seamlessly connect to your preferred email delivery service for reliable, high-volume sending.

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    Message Genius

    Generate AI-powered content suggestions based on your tone and campaign goal, then apply your favorite with a single click.

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    Delivery Control

    Set smart timeout and retry rules to ensure every message reaches the inbox even during peak loads.

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    In-Journey Experience

    Easily create and integrate email templates with a drag-and-drop editor. Build branded layouts once and reuse them across campaigns and journeys — no coding required.

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    Personalization Parameters

    Define dynamic fields like name, product, or offer to tailor each message to the individual recipient.

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    Template Governance

    Maintain brand consistency with reusable templates, clear categories, and secure defaults for transactional and marketing messages.