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Custom Communication Templates
Define reusable email templates with parameters and make them available to journeys.

Journey Integration
Use templates inside journeys for timely, contextual delivery.

Message Genius
Craft compelling email content in seconds with AI that understands your tone, audience, and intent.

Reporting
Track sent, delivered, opens, clicks, and conversions.
High‑Impact Use Cases

Banking
Personalized Updates & Security Alerts
Deliver real-time e-statements, instant login notifications, and smart limit updates that keep customers informed and protected.

Telecom
Usage Alerts & Renewal Reminders
Notify customers when their plan is expiring or data is running low and prompt instant renewals or upgrades.

Retail & E-Commerce
Order Journeys & Exclusive Offers
Send order confirmations, delivery status updates, and personalized product promotions that drive repeat purchases.

Aviation & Airlines
Travel Updates & Loyalty Engagement
Share booking confirmations, gate change alerts, and exclusive upgrade offers to enhance the travel experience at every step.
How It Works

01. Define
Start by creating a new email communication. Give it a clear name and short description so your teams can identify its purpose — whether it’s a welcome message, campaign announcement, or transactional alert.
02. Configuration
Choose email as your channel and tailor delivery details like sender info, timing, and fallback options. Keep your communications consistent and reliable across every customer touchpoint.
03. Personalize
Add smart parameters such as customer name, product, or offer — then let Message Genius craft ready-to-send content aligned with your tone and intent. Review, tweak, and launch with confidence.
Feature highlights

Service Connection
Seamlessly connect to your preferred email delivery service for reliable, high-volume sending.

Message Genius
Generate AI-powered content suggestions based on your tone and campaign goal, then apply your favorite with a single click.

Delivery Control
Set smart timeout and retry rules to ensure every message reaches the inbox even during peak loads.

In-Journey Experience
Easily create and integrate email templates with a drag-and-drop editor. Build branded layouts once and reuse them across campaigns and journeys — no coding required.

Personalization Parameters
Define dynamic fields like name, product, or offer to tailor each message to the individual recipient.

Template Governance
Maintain brand consistency with reusable templates, clear categories, and secure defaults for transactional and marketing messages.