Powering Real-Time Decisions with AI Hub & Journey Precision

evamX 2.8.0 brings AI Hub superpowers, real-time contextual decisioning, and smarter journey orchestration — all built to help you move faster and go deeper with your customers.

Custom MCP Server Connections

evamX AI Hub now supports connecting your own custom MCP (Model Context Protocol) servers. This opens a direct integration layer between your AI workflows and any external MCP-based service — giving your team the flexibility to extend AI capabilities far beyond built-in tooling.

-> Plug in any MCP-compatible external service directly from AI Hub settings

-> Keycloak-backed security for all MCP connections — tenant-isolated by default

-> Scales horizontally with Redis pub/sub synchronization in the Central API

Tenant-Level AI Usage Monitoring & Reporting

You can now monitor and report on AI usage across your entire tenant landscape — or zoom into a single tenant. The new Central API monitoring dashboard surfaces time-series metrics, per-user analytics, and detailed usage reports exportable as CSV or XLSX.

Decision Moment Attributes

Use them in eligibility evaluation, simulator flows, and offer content personalization. The result: hyper-relevant, zero-latency decisions that respond to what's happening right now.

-> Real-time attributes scoped to each individual API request

-> No persistence overhead — attributes live only for the duration of the call

-> Fully integrated with the eligibility simulator for pre-deployment testing

Journey Prioritization

When customers qualify for multiple journeys simultaneously, who goes first? Now you decide. Journey Prioritization gives you an ordered execution model across all active journeys — complete with start date, end date, and category visibility right in the prioritization table.

-> Drag-and-drop ordering to define execution precedence

-> Table enriched with start date, end date, and category fields

-> Prevents unintended message collision for high-value customers

Actor Manager

Operations teams now have a dedicated toolset for manual actor control within live journeys. The Actor Manager enables add/change, remove, and review actions — all essential for operational troubleshooting and supporting complex edge cases without developer intervention.

Segment Execution & Push Events for evamX

Native support for segmentExecution and segmentPush events in evamX journeys. These new events align evamX behavior with legacy platform expectations, ensuring smooth migration paths and enabling push-based segment activation patterns directly within the journey canvas.

25+ refinements. Zero compromises.

Every release, we go deep on stability and reliability. 2.8.0 includes over 25 targeted improvements across NBX, Journeys, Reporting, and the frontend — addressing edge cases, validation gaps, and UX friction points that matter.

-> Resolved blank Journey canvas after adding Goal & Budget — a critical workflow blocker, now fully cleared

-> Suppression hierarchy now correctly evaluates identically-named entities within their own scope

-> Eligibility compose condition validation catches invalid configurations before save — no surprises at deploy time

-> Suppressed display zones no longer appear in Best Offer filtering responses

-> Reporting dashboards across overview, push, and in-app are fully aligned — chart labels, filters, and pagination corrected

-> Dictionary category and table content now stay in sync after navigation