Jazz Partners with EVAM as their New Customer Interaction Management Hub

EVAM today announced that its deployment at Jazz has been successfully completed with the support of its local partner for Pakistan, Techfinity. With this partnership, Jazz, Pakistan’s largest digital 4G operator, and the largest internet and broadband service provider utilized EVAM to improve and personalize customer interactions and services for its more than 75 million customers.

The partnership will enable Jazz to enhance its customer experience by adopting a next-gen digital approach whilst, enhancing the customer digital experience on multiple platforms including digital or face-to-face to increase operational efficiency.

Quote from Jazz

“Our ambition is to become a next-gen enterprise, by leveraging best-in-class technologies in this ever-changing digital landscape, to provide our customers with a unique experience. This is the driving force for our partnership with EVAM.”

Kazim Mujtaba, Chief Data & Strategy Officer of Jazz.

Quote from Evam

“As a leading MarTech company, we are very proud and excited to see that our efforts have paid off. We are excited to help Jazz create real-time personalized customer journeys for its millions of end users.”

Bülent Demirkurt, CEO of Evam

About Jazz

Jazz is Pakistan’s leading digital operator with more than 75 million cellular subscribers and 39 million 4G users. It operates the country’s number one fintech JazzCash with 16.2 million monthly active users, offers the strongest digital services portfolio, and provides ICT-based solutions to thousands of enterprises. With an investment of over US$ 10.3 billion, Jazz is one of the largest private sector organizations in the country committed to forging a digitally inclusive and progressive Pakistan. For more information, visit: www.jazz.com.pk

About Techfinity

Techfinity is a fast-growing System Integrator, specialized in providing cutting-edge technology solutions for the Telecommunications and Financial sectors. Techfinity has grown its presence beyond Pakistan, the Middle East, and Europe through its extensive partner network. The company recently stepped into the digital marketing world through its strategic partnership with Evam.