Today, transportation & travel companies are trying to create a customer-centric experience to create value for the business as well as the customer.
Increase customer satisfaction
Personalized notifications, happy passengers
Decrease operational costs
EVAM provides transportation & travel companies a platform to maximize passenger experience from planning their travel to returning home.
According to industry analysts such as Gartner and Forrester, a key element in creating a customer-centric experience is having an event-driven architecture. Such a system listens to what is happening in the airline and enables business users to take actions triggering endpoints to offer the right products, issue reminders/warnings on time, and make sure all components from aircraft to check-in kiosks are in top shape to deliver a superior experience.
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