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BELBIM Success Story

BELBIM has achieved to digitalize the payment systems in Istanbul and reached its goal of transforming Istanbul into a smart city through the power of technology with EVAM.

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BELBIM Success Story

Turkcell Success Story

Turkcell doubled their mobile telecom consumers’ next best offer acceptance with Evam.

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Turkcell Success Story

Our Users

Turkcell
Garanti BBVA
ALB Telecom
Vodafone
Jazz
Sigortam.net
BELBIM
Kaspi.kz
Pegasus
Moldcell
Türkiye İş Bankası
Home Credit
ING Bank

One platform for individualized,
cross-channel customer experiences

EVAM Customer Journey
Orchestration

EVAM processes real-time data and designs and orchestrates customer journeys visually with advanced analytical models, machine learning, and artificial intelligence algorithms.

1

Process Real-Time Data

Process Real-Time Data

Process Real-Time Data

Collect billions of events and process them in real-time.

1
2

Discover Customer Behaviors

Discover Customer Behaviors

Discover Customer Behaviors

Understand each customer's needs and attract, engage, and retain them more effectively.

2
3

Build Customer Journeys

Build Customer Journeys

Build Customer Journeys

Offer a personalized experience for each customer to create exceptional value.

3
4

Predict with Deep Learning & ML

Predict with Deep Learning & ML

Predict with Deep Learning & ML

Show the next best offer through marketing automation solutions with AI-based predictive technology.

4
5

Act in Real-Time

Act in Real-Time

Act in Real-Time

Take action on billions of data when it is generated or published, measured in microseconds from online & legacy channels simultaneously.

5
6

Visualize & Monitor Customer Journeys

Visualize & Monitor Customer Journeys

Visualize & Monitor Customer Journeys

Analyze every customer interaction and optimize the instant reports through the dashboard.

6

Process Real-Time Data

Collect billions of events and process them in real-time.

Process Real-Time Data

Discover Customer Behaviors

Understand each customer's needs and attract, engage, and retain them more effectively.

Discover Customer Behaviors

Build Customer Journeys

Offer a personalized experience for each customer to create exceptional value.

Build Customer Journeys

Predict with Deep Learning & ML

Show the next best offer through marketing automation solutions with AI-based predictive technology.

Predict with Deep Learning & ML

Act in Real-Time

Take action on billions of data when it is generated or published, measured in microseconds from online & legacy channels simultaneously.

Act in Real-Time

Visualize & Monitor Customer Journeys

Analyze every customer interaction and optimize the instant reports through the dashboard.

Visualize & Monitor Customer Journeys

What our customers are saying

Success Story - Sigortam.net
Thanks to real-time data processing technologies with Evam, we also have the advantage of avoiding operational costs by getting the service over a single platform instead of working with multiple companies . We carry out real-time campaigns and can continue mass communication campaigns through Evam products.
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Sigortam.net
Bora Uludüz, CEO
Success Story - BELBIM
As BELBIM, we’re digitalizing our payment systems in Istanbul and pursuing our goal of transforming Istanbul into a smart city through the power of technology. Through our collaboration with EVAM, we were able to present our users with valuable campaigns via our Istanbulkart services.
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BELBIM
Ceyda Ünal
Chief Marketing Officer
Success Story - TURKCELL
We appreciate EVAM for their collaboration and endless support in turning our marketing automation story into a success. In this day and age when communication and digitalization are becoming more important than ever, we’re able to continue providing full service to our customers thanks to our strategic areas of focus.
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TURKCELL
İnanç Çakıroğlu
Artificial Intelligence & Analytics Solutions Director
Success Story - Jazz
Our ambition is to become a next-gen enterprise, by leveraging best-in-class technologies in this ever-changing digital landscape, to provide our customers with a unique experience. This is the driving force for our partnership with EVAM.
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Jazz
Kazim Mujtaba
Chief Data & Strategy Officer
Success Story - MTS
Can we realise every idea we want with Evam? Yes, we can. The interface is very flexible, so we can embed everything we want. We can operate quickly for a better time-to-market, which helps us monitor data flow and the results of our ideas in real-time dashboards.
MTS
Success Story - KAPITAL BANK
We are very glad to work with EVAM. It is amazing how easily EVAM allows us to create a full customer journey in the scenarios we build in the direction of 'Customer Satisfaction', 'Activation', 'Sales', 'Usage', 'Loyalty', 'Service' and helps us improve and strengthen our CRM. Most importantly, being able to take real-time action prevented potential customer dissatisfaction and increased our hit rate 3-4 times by sending messages at the right time.
KAPITAL BANK
Success Story - GARANTİ BBVA
Evam's solution has enabled us to set the digital trends by shortening the time from idea to production to a matter of days.
GARANTİ BBVA
Success Story - HOPİ
Every day with our 8M customers, we process 15M data, including real-time location, from 40 different sources. With Evam, we have increased our campaign success rates from 3% to 18%.
HOPİ
Murat Taşbaş
HOPI - IT Director
Success Story - ZUBİZU
Evam brings us to the next level in customer journey orchestration and gives us 4Rights: right customer, right channel, right moment & right offer.
ZUBİZU
Selin Ertuğrul
ZUBİZU - Campaign & Communication Channel Manager
Success Story - PEGASUS AIRLINES
We are providing more comfortable journeys for our guests with real-time notifications with Evam Actions. Thanks to Evam, we were awarded the title of 'Digital Trailblazer' in IDC's Digital Transformation Awards, and scored high in the International Business Excellence Awards in the 'Customer Experience' category in 2019.
PEGASUS AIRLINES

Omnichannel Marketing Strategy
in Real-time

Through continuous intelligence platform with machine learning capabilities.

+20 billion

+20 billion events daily

Through continuous intelligence platform with machine learning capabilities.

1

Streaming Data

18+ Billion events
processed per day

2

Financial Transactions

1+ Billion credit card data
processed per day

3

Locations

2+ Billion location data
processed per day

4

Touchpoint Interactions

4+ Billion interactions
per day

5

CDR Events

15+ Billion CDR events
per day

6

Real-Time Machine Learning

Next best offer in
less than 50 ms

7

Real-Time Actions

Response time in
less than 50 ms

Industries

EVAM empowers telecommunications, financial services, retail, transportation and travel companies to maximize their business value.

Financial Services

Telecommunication

Retail & Loyality

Transportation & Travel

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