It is more important than ever to adopt next-generation, real-time management tools that generate value for the customer and the operator.
The telecommunication industry is living in a digital development phase with the availability of new technologies and emerging trends.
EVAM empowers telecommunication companies to process millions of customer interactions and business events per second and perform the right action in real-time.
The diversity of the services that telecommunication companies and service providers present are increasing while customer service expectations are also getting higher. The manageability of provided products, services, applications, and channels are too complicated and require many sources, so it is hard difficult to provide a five-star customer care in every channel.