Evam empowers telecommunication companies to process millions of customer interactions and business events per second and perform the right action in real-time.
The telecommunication industry is living in a digital development phase with the availability of new technologies and emerging trends.
The diversity of the services that telecom companies and service providers present are increasing while customer service expectations are also getting higher. The manageability of provided products, services, applications, and channels are too complicated and require many sources, so it is hard to provide five-star customer care in every channel.
It is getting harder for operators to increase revenues and ARPU as data usage increases and the price per MB goes down. It is more important than ever to adopt next-generation, real-time management tools that generate value for the customer and create value for the operator.
What our customers are saying:
“Evam’s omni-channel, real-time strategy management products increased our average outbound marketing success rate from 2% to 5.4%.”
“Evam bring us to the next level in customer journey orchestration and gives us 4Rights: right customer, right channel, right moment & right offer.”
Selin Ertuğrul ZUBIZU - Campaign & Communication Channel Manager
"Evam's solution has enabled us to set the digital trends by shortening the time from idea to production to a matter of days."
"Every day with our 8M customers, we process 15M data, including real-time location, from 40 different sources. With Evam, we have increased our campaign success rates from 3% to 18%."
Murat Taşbaş HOPI - IT Director
"We are providing more comfortable journeys for our guests with real-time notifications with Evam Actions. Thanks to Evam, we were awarded the title of 'Digital Trailblazer' in IDC's Digital Transformation Awards, and scored high in the International Business Excellence Awards in the 'Customer Experience' category in 2019."
"Can we realise every idea we want with Evam? Yes, we can. The interface is very flexible, so we can embed everything we want. We can operate quickly for a better time-to-market, which helps us to monitor date flows and the results of our ideas in real time dashboards."
"We are very glad to work with EVAM. It is amazing how easily EVAM allows us to create a full customer journey in the scenarios we build in the direction of 'Customer Satisfaction', 'Activation', 'Sales', 'Usage', 'Loyalty', 'Service' and helps us to improve and strengthen our CRM. Most importantly, being able to take action in real-time prevents possible customer dissatisfaction and increased our HIT-ratio 3-4 times by sending our messages at the right time."