Request a Demo
✕

EVAM for
Telecommunication Industry

The telecommunication industry is living in a digital development phase with the availability of new technologies and emerging trends.

  • Retain more customers
  • Reduce churn
  • Increase cross-sell and up-sell
  • Increase customer satisfaction & loyalty
  • Reduce operational costs

Your customers expect more.
Are you ready to keep up?

EVAM empowers telecommunication companies to process millions of customer interactions and business events per second and perform the right action in real-time.

The diversity of the services that telecommunication companies and service providers present are increasing while customer service expectations are also getting higher. The manageability of provided products, services, applications, and channels are too complicated and require many sources, so it is hard difficult to provide a five-star customer care in every channel.

What our customers are saying

Thanks to real-time data processing technologies with Evam, we also have the advantage of avoiding operational costs by getting the service over a single platform instead of working with multiple companies . We carry out real-time campaigns and can continue mass communication campaigns through Evam products.
Read More
Sigortam.net
Bora Uludüz, CEO
We appreciate EVAM for their collaboration and endless support in turning our marketing automation story into a success. In this day and age when communication and digitalization are becoming more important than ever, we’re able to continue providing full service to our customers thanks to our strategic areas of focus.
Read More
TURKCELL
İnanç Çakıroğlu
Artificial Intelligence & Analytics Solutions Director
Our ambition is to become a next-gen enterprise, by leveraging best-in-class technologies in this ever-changing digital landscape, to provide our customers with a unique experience. This is the driving force for our partnership with EVAM.
Read More
Jazz
Kazim Mujtaba
Chief Data & Strategy Officer
Can we realise every idea we want with Evam? Yes, we can. The interface is very flexible, so we can embed everything we want. We can operate quickly for a better time-to-market, which helps us monitor data flow and the results of our ideas in real-time dashboards.
MTS
We are very glad to work with EVAM. It is amazing how easily EVAM allows us to create a full customer journey in the scenarios we build in the direction of 'Customer Satisfaction', 'Activation', 'Sales', 'Usage', 'Loyalty', 'Service' and helps us improve and strengthen our CRM. Most importantly, being able to take real-time action prevented potential customer dissatisfaction and increased our hit rate 3-4 times by sending messages at the right time.
KAPITAL BANK
Evam's solution has enabled us to set the digital trends by shortening the time from idea to production to a matter of days.
GARANTİ BBVA
Every day with our 8M customers, we process 15M data, including real-time location, from 40 different sources. With Evam, we have increased our campaign success rates from 3% to 18%.
HOPİ
Murat Taşbaş
HOPI - IT Director
Evam brings us to the next level in customer journey orchestration and gives us 4Rights: right customer, right channel, right moment & right offer.
ZUBİZU
Selin Ertuğrul
ZUBİZU - Campaign & Communication Channel Manager
We are providing more comfortable journeys for our guests with real-time notifications with Evam Actions. Thanks to Evam, we were awarded the title of 'Digital Trailblazer' in IDC's Digital Transformation Awards, and scored high in the International Business Excellence Awards in the 'Customer Experience' category in 2019.
PEGASUS AIRLINES