Retail & Loyalty

Every day with our 8M customers, we process 15M data, including real-time location, from 40 different sources. With Evam, we have increased our campaign success rates from 3% to 18%.

Evam brings us to the next level in customer journey orchestration and gives us 4Rights: right customer, right channel, right moment & right offer.

As BELBIM, we’re digitalizing our payment systems in Istanbul and pursuing our goal of transforming Istanbul into a smart city through the power of technology. Through our collaboration with EVAM, we were able to present our users with valuable campaigns via our Istanbulkart services.
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We appreciate EVAM for their collaboration and endless support in turning our marketing automation story into a success. In this day and age when communication and digitalization are becoming more important than ever, we’re able to continue providing full service to our customers thanks to our strategic areas of focus.
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Our ambition is to become a next-gen enterprise, by leveraging best-in-class technologies in this ever-changing digital landscape, to provide our customers with a unique experience. This is the driving force for our partnership with EVAM.
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Thanks to real-time data processing technologies with Evam, we also have the advantage of avoiding operational costs by getting the service over a single platform instead of working with multiple companies . We carry out real-time campaigns and can continue mass communication campaigns through Evam products.
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Can we realise every idea we want with Evam? Yes, we can. The interface is very flexible, so we can embed everything we want. We can operate quickly for a better time-to-market, which helps us monitor data flow and the results of our ideas in real-time dashboards.

We are very glad to work with EVAM. It is amazing how easily EVAM allows us to create a full customer journey in the scenarios we build in the direction of 'Customer Satisfaction', 'Activation', 'Sales', 'Usage', 'Loyalty', 'Service' and helps us improve and strengthen our CRM. Most importantly, being able to take real-time action prevented potential customer dissatisfaction and increased our hit rate 3-4 times by sending messages at the right time.

Evam's solution has enabled us to set the digital trends by shortening the time from idea to production to a matter of days.

We are providing more comfortable journeys for our guests with real-time notifications with Evam Actions. Thanks to Evam, we were awarded the title of 'Digital Trailblazer' in IDC's Digital Transformation Awards, and scored high in the International Business Excellence Awards in the 'Customer Experience' category in 2019.