Evam provides retail and loyalty companies the key they need to reach out to the right customer at the right time, with the right offer at the right location.
In the retail and loyalty industry, customer preferences and consumption trends change faster than you could ever imagine.
As a retail brand, being at the top of the market requires catching consumption trends as well as your customers' shopping behavior. It is not related to changing the product line regularly, it is about defining and acting based on your customers' preferences.
The survival rule is simple: Track your customers' life cycle. If you don't understand your customer, all of your marketing campaigns will become blind and you will not get the returns that you want. Furthermore, once you have the insight it is crucial to act at the right moment.
What our customers are saying:
“Evam’s omni-channel, real-time strategy management products increased our average outbound marketing success rate from 2% to 5.4%.”
“Evam bring us to the next level in customer journey orchestration and gives us 4Rights: right customer, right channel, right moment & right offer.”
Selin Ertuğrul ZUBIZU - Campaign & Communication Channel Manager
"Evam's solution has enabled us to set the digital trends by shortening the time from idea to production to a matter of days."
"Every day with our 8M customers, we process 15M data, including real-time location, from 40 different sources. With Evam, we have increased our campaign success rates from 3% to 18%."
Murat Taşbaş HOPI - IT Director
"We are providing more comfortable journeys for our guests with real-time notifications with Evam Actions. Thanks to Evam, we were awarded the title of 'Digital Trailblazer' in IDC's Digital Transformation Awards, and scored high in the International Business Excellence Awards in the 'Customer Experience' category in 2019."
"Can we realise every idea we want with Evam? Yes, we can. The interface is very flexible, so we can embed everything we want. We can operate quickly for a better time-to-market, which helps us to monitor date flows and the results of our ideas in real time dashboards."
"We are very glad to work with EVAM. It is amazing how easily EVAM allows us to create a full customer journey in the scenarios we build in the direction of 'Customer Satisfaction', 'Activation', 'Sales', 'Usage', 'Loyalty', 'Service' and helps us to improve and strengthen our CRM. Most importantly, being able to take action in real-time prevents possible customer dissatisfaction and increased our HIT-ratio 3-4 times by sending our messages at the right time."