Customer Success Manager

What we do:

Evam is a leading provider of next-generation customer engagement paradigms, tools, and systems  to connect enterprises to their customers and help them stay in touch with them through  sustainable, mutually rewarding journeys that treat each customer as a unique individual. Evam  empowers banks, telecommunication companies, and others to process billions of interactions and  ensure the right action is taken in real-time to derive maximum business value.

Evam is recognized by global analysts and is listed as a leader in real-time customer engagement and  event stream processing. Evam is currently being used by many leading companies around the world  to interact with over 600 million end-users in more than 35 countries every day.

A customer success manager plays a valuable role in delivering a rewarding experience for our  customers.

What we need:

• Proven experience working in a Customer Success, Account Management, or similar  customer-focused role
• Experience with large-scale, technological accounts
• Preferably have SaaS experience
• Passionate about creating value for our customers
• Fluent in English
• Strong interpersonal skills and experience building durable internal and external  relationships

What you will do :

• Driving overall success and adoption of customers during and post onboarding.
• Leading customer technical teams during development phases to implement best  practices and innovate enterprise adoption challenges.
• Support the seamless transition from pre-sales prototypes to post-sales production  scale experiences.
• Collaborate with Customer Success and Account teams to conduct periodic health  checks with Customers and ensure operational excellence with Evam.
• Be the Evam product expert, coach, and trusted technical advisor during deployment.
• Be the in-house customer champion, coordinating with Evam Customer Support and  stakeholders to drive technical advocacy, product evolution, and technical innovation.
• Pro-actively engage existing Evam Customers to realize technology value with further adoption of the Evam product, demonstrating new applications and use cases for Evam