EVAM - Customer Journey Orchestration

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One platform for individualized,
cross-channel customer experiences

EVAM enables enterprises to engage their customers using their data across all channels, including legacy ones, in real-time.

Introducing Evam Marketing Hub

With Evam Marketing Hub, you can track visitors' digital footprints across all channels in real-time with the power of machine learning and AI technology.

Create End-to-End Personalized Customer Journeys with EVAM

With Evam Marketing Tool; you can understand each of your customers and design tailored journeys to reach them at the right time, through the right channel, with the right message.

EVAM Customer Journey
Orchestration

EVAM processes real-time data and designs and orchestrates customer journeys visually with advanced analytical models, machine learning, and artificial intelligence algorithms.

Process Real-Time Data

Collect billions of events and process them in real-time.

Discover Customer Behaviors

Understand each customer's needs and attract, engage, and retain them more effectively.

Build Customer Journeys

Offer a personalized experience for each customer to create exceptional value.

Predict with Deep Learning & ML

Show the next best offer through marketing automation solutions with AI-based predictive technology.

Act in Real-Time

Take action on billions of data when it is generated or published, measured in microseconds from online & legacy channels simultaneously.

Visualize & Monitor Customer Journeys

Analyze every customer interaction and optimize the instant reports through the dashboard.

Process Real-Time Data

Collect billions of events and process them in real-time.

Discover Customer Behaviors

Understand each customer's needs and attract, engage, and retain them more effectively.

Build Customer Journeys

Offer a personalized experience for each customer to create exceptional value.

Predict with Deep Learning & ML

Show the next best offer through marketing automation solutions with AI-based predictive technology.

Act in Real-Time

Take action on billions of data when it is generated or published, measured in microseconds from online & legacy channels simultaneously.

Visualize & Monitor Customer Journeys

Analyze every customer interaction and optimize the instant reports through the dashboard.

Thanks to real-time data processing technologies with Evam, we also have the advantage of avoiding operational costs by getting the service over a single platform instead of working with multiple companies . We carry out real-time campaigns and can continue mass communication campaigns through Evam products.
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Sigortam.net

Bora Uludüz, CEO

As BELBIM, we’re digitalizing our payment systems in Istanbul and pursuing our goal of transforming Istanbul into a smart city through the power of technology. Through our collaboration with EVAM, we were able to present our users with valuable campaigns via our Istanbulkart services.
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BELBIM

Ceyda Ünal
Chief Marketing Officer

We appreciate EVAM for their collaboration and endless support in turning our marketing automation story into a success. In this day and age when communication and digitalization are becoming more important than ever, we’re able to continue providing full service to our customers thanks to our strategic areas of focus.
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TURKCELL

İnanç Çakıroğlu
Artificial Intelligence & Analytics Solutions Director

Our ambition is to become a next-gen enterprise, by leveraging best-in-class technologies in this ever-changing digital landscape, to provide our customers with a unique experience. This is the driving force for our partnership with EVAM.
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Jazz

Kazim Mujtaba
Chief Data & Strategy Officer

Can we realise every idea we want with Evam? Yes, we can. The interface is very flexible, so we can embed everything we want. We can operate quickly for a better time-to-market, which helps us monitor data flow and the results of our ideas in real-time dashboards.

MTS

We are very glad to work with EVAM. It is amazing how easily EVAM allows us to create a full customer journey in the scenarios we build in the direction of 'Customer Satisfaction', 'Activation', 'Sales', 'Usage', 'Loyalty', 'Service' and helps us improve and strengthen our CRM. Most importantly, being able to take real-time action prevented potential customer dissatisfaction and increased our hit rate 3-4 times by sending messages at the right time.

KAPITAL BANK

Evam's solution has enabled us to set the digital trends by shortening the time from idea to production to a matter of days.

GARANTİ BBVA

Every day with our 8M customers, we process 15M data, including real-time location, from 40 different sources. With Evam, we have increased our campaign success rates from 3% to 18%.

HOPİ

Murat Taşbaş
HOPI - IT Director

Evam brings us to the next level in customer journey orchestration and gives us 4Rights: right customer, right channel, right moment & right offer.

ZUBİZU

Selin Ertuğrul
ZUBİZU - Campaign & Communication Channel Manager

We are providing more comfortable journeys for our guests with real-time notifications with Evam Actions. Thanks to Evam, we were awarded the title of 'Digital Trailblazer' in IDC's Digital Transformation Awards, and scored high in the International Business Excellence Awards in the 'Customer Experience' category in 2019.

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