Even customers' state and mind-set are constantly changing and competition is higher than ever. Evam empowers financial services companies to process millions of customer interactions, business events, and data points per second and perform the right action in real-time.
The financial services industry is going through a digital transformation as well as other verticals.
Manual processes require too much time, and legacy systems that have been used for years are now insufficient to meet the requirements of the financial services industry and customers' needs and expectations. Therefore, the diversity of digital services is increasing and being modified for better management and customer service.
Additionally, financial services companies must remain vigilant; government regulations and serious financial crimes are major concerns. Being aware of serious events in real-time and taking appropriate action can save financial services companies from diving into a big crisis.
What our customers are saying:
“Evam’s omni-channel, real-time strategy management products increased our average outbound marketing success rate from 2% to 5.4%.”
“Evam bring us to the next level in customer journey orchestration and gives us 4Rights: right customer, right channel, right moment & right offer.”
Selin Ertuğrul ZUBIZU - Campaign & Communication Channel Manager
"Evam's solution has enabled us to set the digital trends by shortening the time from idea to production to a matter of days."
"Every day with our 8M customers, we process 15M data, including real-time location, from 40 different sources. With Evam, we have increased our campaign success rates from 3% to 18%."
Murat Taşbaş HOPI - IT Director
"We are providing more comfortable journeys for our guests with real-time notifications with Evam Actions. Thanks to Evam, we were awarded the title of 'Digital Trailblazer' in IDC's Digital Transformation Awards, and scored high in the International Business Excellence Awards in the 'Customer Experience' category in 2019."
"Can we realise every idea we want with Evam? Yes, we can. The interface is very flexible, so we can embed everything we want. We can operate quickly for a better time-to-market, which helps us to monitor date flows and the results of our ideas in real time dashboards."
"We are very glad to work with EVAM. It is amazing how easily EVAM allows us to create a full customer journey in the scenarios we build in the direction of 'Customer Satisfaction', 'Activation', 'Sales', 'Usage', 'Loyalty', 'Service' and helps us to improve and strengthen our CRM. Most importantly, being able to take action in real-time prevents possible customer dissatisfaction and increased our HIT-ratio 3-4 times by sending our messages at the right time."